Patient Access Manager Resume Examples

Patient Access Managers handle access services in a hospital. Typical responsibilities listed on a Patient Access Manager resume are improving patient and family satisfaction, reducing bad debt, eliminating barriers to patient flow, securing patient care, and ensuring compliance with industry standards. Based on our collection of example resumes, the ideal candidate should demonstrate leadership, networking, strong communication and negotiation skills, multitasking, time management, and reporting skills. Employers select candidates holding a degree in healthcare management or business administration.

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Patient Access Manager Resume Samples

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0-5 years of experience

Apply leadership skills to oversee all phases of efficient patient access management functions.

• Report directly to patient access director regarding all aspects of patient services and associated problems.
• Supervised, trained, evaluated and motivated staff of as many as 25 employees to achieve maximum performance on daily basis.
• Complete all responsibilities in a timely and efficient manner to high level corporate standards.
• Continually educate all registration staff regarding any changes associated with their positions.

0-5 years of experience

Managed staff of 36 that included 1 Supervisor, 3 Team Leads, a Financial Counselor, a Pre-Registration/Insurance Verification Representative and Patient Access Registration Representatives.

• Facilitated revenue cycle functions and staff involved in patient access, up-front cash collections, office management, and account resolution activities.
• Continuously analyzed organizational efficiency, and developed strategy to improve productivity and performance.
• Monitored daily schedule / employee time management / and performance management.
• Worked or delegated daily reports to include: E Request, Bill 09, Bill45, Batchnet, Quality Assurance, Productivity, Pre-Service, Pools, HPF, ABN Audit, Top Collector, and E-mail Report.

0-5 years of experience

Supervise day-to-day operations of Outpatient Registration, Financial Counselors, and ER registration areas. Supervise 2 Supervisors and a staff of 22 employees for a 230 Bed Acute Care Facility with 5 points of entry. Monitor upfront collections, FTE’s and Man Hour per stat to ensure department meets established goals. Review daily and end of month reports for accuracy and prepare submission for upper management. Interview, hire and counsel staff and complete annual performance review. Assist PAD and facility administration with operational reports. Ensure training requirements are completed by the staff within established guidelines from education. Act in the capacity of the director as needed. Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.

• Increased and maintained a 99% Accuracy rate
• Increased Pre-Registration to 90%
• Decreased Wait Times to under 8%
• Acted as Interim Patient Access Manager at Columbus Regional Hospital, Columbus, GA
• Acted as Interim Patient Access Manager at Eastside Medical Center, Snellville, GA

10+ years of experience

Managed total efforts in a rapidly changing environment to achieve the highest level of health care in an Emergency Room with over 50,000 annual visits.

• Developed budget and goal projections to achieve company objectives.
• Hired, trained and motivated employees in the most effective and efficient manner to accomplish company’s goals and objectives.
• Prepared monthly reports combine, and integrating data on staffing and supply expense.
• Processed payroll for over 100 employees weekly and successfully resolved related issues with employees.
• Recommended a cost savings initiative to senior management, on which was implemented saving the hospital 35% on supply expenditures, during the fiscal year.
• Implemented a patient call back initiative for improved customer service. Customer service satisfaction rating increased by 10%.
• Developed the format and delivered on line training to all users for the ED Log patient inquiry system.
• Achieved highest score a 96% out of 100 for my area during the JCAHO accreditation in October 99.
• Directed and implemented the development and use of departmental human resources

0-5 years of experience

Decentralized patient access staff to minimize wait time from one hour to under ten minutes

• Reduced registration and clearance related denials from $100,000 to under $10,000 via LEAN and other denials management strategies
• Effectively implemented AIDET program to improve and preserve customer service at a 93% satisfaction rating
• Directly responsible for the management of 30+ employees, multiple departments, and a budget in excess of $600,000
• Responsible for strategic planning, direction, and operations of the admissions, registration, and other revenue cycle departments
• Evaluate and operate 14 separate departments throughout four campuses while making independent decisions on a daily basis

6-10 years of experience

Developed, planned and implemented improvements in patient care, patient flow and facility reorganization within the Emergency Department; Tisch & Rusk Patient Access Departments

• Monitored daily cash balance and took the necessary steps to ensure the department meets the monthly quota established.
• Developed and implemented new programs involving data analysis, resulting in increased reimbursement.
• Investigated accounts identified by collectors as needing more extensive follow-up, review reports with staff and informed staff of their ongoing performance, provided ongoing collection process training for staff.
• Created positions to performed quality checks on staff for improvement of the financial and clinical information in the Master Patient Index for maximum reimbursement and optimal patient care.
• Updated policies and procedures to meet current and new governmental regulations.
• Facilitated the implementation of the Cerner Enterprise System, specifically in the design and testing phase.

0-5 years of experience

Temporary Credentialing Manager

• Decreased Medicaid denials by adding additional Medicaid plans that were not in place
• Managed Registrar’s, Insurance Verifiers, Customer Service departments
• Ensured registration work queues were resolved timely and accurately
• Decreased the number of days to bill an account from 30 days to be billed the day after services were rendered
• Collapsed NPI numbers to one to help expedite payments for physicians
• Increased revenue by correcting data billed out to Medicaid and BCBS that was not properly set in the billing system.

0-5 years of experience

Supervised the Patient Access team and managed staffing levels for 30+ direct reports.

• Trained, coached and evaluated staff on performance expectations. Served as contact for problem solving and created an encouraging environment as a mentor to employees.
• Ensured accurate identification to managed care plans and compliance. Developed quality assurance tool in absence of an automated solution.
• Determined financial responsibility for uninsured and indigent care applicants.
• Assisted department manager and director in strategic planning. Participated in the development implementation of re-engineering/re-design process initiatives to improve service, data integrity and staff productivity and quality.
• Served as resource for technical and operational questions as a liaison with service partners.
• Participated on network team to expose opportunity for increased cash collections. Promoted to network role for the implementation of a revenue cycle solution for front-end insurance verification, price estimation and authorization process.

0-5 years of experience

Responsible for daily operations of the Patient Access Department for a 243-bed facility

• Managed and trained a staff of 30 employees
• Oversaw registration, admissions, quality assurance, insurance verification, pre-registration, compliance, employee productivity and upfront collections for all departments
• Scheduled for the Emergency Room, Outpatient Scheduling, Admissions
• Prepared spreadsheets for all inpatients and cash flow for Outpatient Scheduling and ER

0-5 years of experience

Developed specific departmental goals, standards, and objectives that support the strategic plan and vision of the organization.

• Managed staff of 10 including performance management, staff satisfaction, and conflict management.
• Oversaw the activities of pre-registration, scheduling, insurance verification, registration functions, payroll, and recruitment.
• Monitored departmental budgets, regulatory compliance, departmental contracts, and vendor relations.
• Assisted with the development and implementation of policies, procedures, standards, and initiatives.
• Managed resources through proper budgeting, planning, utilization, evaluation, and corrective action in accordance with policies.
• Ensured that patient information and insurance information were accurate while maintaining HIPPA standards.

0-5 years of experience

Managed seven outpatient and inpatient departments in addition to the billing department.

• Interviewed and hired staff. Provided hospital orientation and was the HR liaison.
• Oversaw patient insurance eligibility process, patient’s accounts, cash posting and financial clearance.
• Provided excellent customer service for patients and visitors.
• Handled patient and/or staff complaints professionally and positively.
• Actively participated in developing the registration process for the newly outpatient birthing center.

0-5 years of experience

• Responsible for maintaining all daily operations for Admitting Department, including supervision of 32 employees
• Customer service dealing with patients, Dr’s offices and staff
• Involved in several process improvement teams at both hospital and corporate levels
• Improved existing QA process to increase employee accuracy by 35% in 6 month time span
• Created process to decrease Medical Necessity denials by training physician office staff on appropriate diagnosis coding. Medical Necessity Denials decreased by $1.1 Million in first year.

0-5 years of experience

Direct Supervision of 20 Patient Access Registrars in a Call Center Environment.

• Performed Productivity Audits.
• Managed Time & Attendance and Payroll for Access staff.
• Greeted and Assisted Patients within the facility.
• Managed Daily Staff Scheduling; Filled-in at various positions, including Financial Office Cashier.
• Assigned and Managed All Tasks Designated by Department Manager.